I often get annoyed when people talk about benchmarking. It’s not that I dislike the whole idea of benchmarking, but that a lot of discussion on the topic is plain wrong.
For example, benchmarking programmes should not be implemented in the absence of a management framework that already tracks performance measurements. Continue reading “Why These 4 Tips on Better Benchmarking are Going to Make You a Star”
Much like how every part of Optimus Prime’s robot body is engineered for the sole purpose of destroying his mortal enemies, the Decepticons; service has to start focusing on engineering meaningful experiences for the customer. Continue reading “What does Optimus know about Design Experience?”
Modern businesses recognise the importance of driving innovation and continuous improvement through team-based projects. This does not mean, however, that organisations have gotten smarter at selecting the correct type of projects. In my cheat sheet, I list four mistakes that I had personally made early in my career. Continue reading “The Ultimate Cheat Sheet on Project Selection”