As we enter a turbulent century, more organisations are looking for new ways to respond to:
- the growing demand for speed and accessibility of services,
- the emphasis on delivering an effortless, integrated customer experience
- radical innovation in technology, technological concepts and platforms,
- the trend towards a more globalised environment, social responsibility, and
- uncertain economic pressures.
Continue reading “Sick and tired of leading lousy teams? Here’s what to do”
