How Experience Engineering Can Make Your Customers Fall In Love

how experience engineering can make your customers fall in love How Experience Engineering Can Make Your Customers Fall In Love happycustomer

It’s 8:30 am. You reach the office and turn on the computer. To your horror, the machine refuses to start. You take a deep breath, recollect yourself, and put in a call to your company’s helpdesk. When the line finally connects, an agent tells you in a businesslike voice: “We regret the inconvenience of your computer problem. All our technicians are busy. We can only send a technician to your place this evening, after 5:00 pm.” Continue reading “How Experience Engineering Can Make Your Customers Fall In Love”