One Man’s Digital is Another Man’s Analogue

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I bet you’ve gotten a little sick hearing the term digital. It’s paired with almost everything now- digital voice, digital currency, or the ephemeral digital space. In my last post on cybersecurity, I even used the phrase Digital Resilience. But what exactly is digital? It’s not an easy term to define, but perhaps the easiest way to understand its meaning is to compare it with its direct opposite- analogue. Continue reading “One Man’s Digital is Another Man’s Analogue”

Three Steps To Successfully Advocate Cybersecurity At The Workplace

three steps in advocating cybersecurity at the workplace Three Steps To Successfully Advocate Cybersecurity At The Workplace CybersecurityBricks

Hardly a day goes by without some company reporting either a breach in their systems or a loss of confidential data. It doesn’t just happen to small businesses. Giants like Facebook and Google have also been in the news for all the wrong reasons. You would think that in the midst of all the negative coverage, organisations would start to pay more attention to their cybersecurity. They do, but it’s never been that straightforward, of course. Cybersecurity is a wonderful ideal, but there are too many ways that cybersecurity can trip up an organisation. Continue reading “Three Steps To Successfully Advocate Cybersecurity At The Workplace”

Sick and tired of leading lousy teams? Here’s what to do

sick and tired of leading lousy teams? here's what to do Sick and tired of leading lousy teams? Here’s what to do team 2000x1200

As we enter a turbulent century, more organisations are looking for new ways to respond to:

  • the growing demand for speed and accessibility of services,
  • the emphasis on delivering an effortless, integrated customer experience
  • radical innovation in technology, technological concepts and platforms,
  • the trend towards a more globalised environment, social responsibility, and
  • uncertain economic pressures.

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How Experience Engineering Can Make Your Customers Fall In Love

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It’s 8:30 am. You reach the office and turn on the computer. To your horror, the machine refuses to start. You take a deep breath, recollect yourself, and put in a call to your company’s helpdesk. When the line finally connects, an agent tells you in a businesslike voice: “We regret the inconvenience of your computer problem. All our technicians are busy. We can only send a technician to your place this evening, after 5:00 pm.” Continue reading “How Experience Engineering Can Make Your Customers Fall In Love”

Mapping team life cycles the right way

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Working with teams, I am often surprised by the variety and depth of emotions that individual members express, from anxiety when the project begins, to delight once the project gets underway. Being an effective project manager means anticipating the different challenges that crop up at each stage. I made an infographic to help you interpret the 5 main stages.

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Can Reorganisation Be Less Messier? Here Are Five Key Steps To Follow

can reorganisation be less messier? here are five key steps to follow Can Reorganisation Be Less Messier? Here Are Five Key Steps To Follow smallcar

There’s no denying that reorganisations, or reorgs as they are colloquially known, are messy affairs. But they might be necessary to meet either short or long-term challenges. Perhaps the environment around the business has been disrupted by new technology, and existing products and services are no longer profitable. Continue reading “Can Reorganisation Be Less Messier? Here Are Five Key Steps To Follow”