I bet you’ve gotten a little sick hearing the term digital. It’s paired with almost everything now- digital voice, digital currency, or the ephemeral digital space. In my last post on cybersecurity, I even used the phrase Digital Resilience. But what exactly is digital? It’s not an easy term to define, but perhaps the easiest way to understand its meaning is to compare it with its direct opposite- analogue. Continue reading “One Man’s Digital is Another Man’s Analogue”
It’s easy to underestimate the impact that process improvements has on the environment, but it’s real. Whichever tool a team uses to examine and improve their work, one of the first targets is usually muda. Muda is a Japanese word that means waste. Wastes appear in all processes, even in processes that have been improved. Continue reading “Improving Work Processes Can Save the Earth”
Hardly a day goes by without some company reporting either a breach in their systems or a loss of confidential data. It doesn’t just happen to small businesses. Giants like Facebook and Google have also been in the news for all the wrong reasons. You would think that in the midst of all the negative coverage, organisations would start to pay more attention to their cybersecurity. They do, but it’s never been that straightforward, of course. Cybersecurity is a wonderful ideal, but there are too many ways that cybersecurity can trip up an organisation. Continue reading “Three Steps To Successfully Advocate Cybersecurity At The Workplace”
Although Singapore still has a generally young population, the proportion of elderly is expected to grow significantly. In 1970, there were about 118,300 persons aged sixty and above. Continue reading “Safeguarding the Dignity of Patients in Homecare Nursing”
As we enter a turbulent century, more organisations are looking for new ways to respond to:
- the growing demand for speed and accessibility of services,
- the emphasis on delivering an effortless, integrated customer experience
- radical innovation in technology, technological concepts and platforms,
- the trend towards a more globalised environment, social responsibility, and
- uncertain economic pressures.
No organisation can survive in the long-term without reinventing itself. Libraries are no different. Continue reading “Rewrite the Future of your Library by Identifying 5 Fault Lines”
It’s 8:30 am. You reach the office and turn on the computer. To your horror, the machine refuses to start. You take a deep breath, recollect yourself, and put in a call to your company’s helpdesk. When the line finally connects, an agent tells you in a businesslike voice: “We regret the inconvenience of your computer problem. All our technicians are busy. We can only send a technician to your place this evening, after 5:00 pm.” Continue reading “How Experience Engineering Can Make Your Customers Fall In Love”
Working with teams, I am often surprised by the variety and depth of emotions that individual members express, from anxiety when the project begins, to delight once the project gets underway. Being an effective project manager means anticipating the different challenges that crop up at each stage. I made an infographic to help you interpret the 5 main stages.
There’s no denying that reorganisations, or reorgs as they are colloquially known, are messy affairs. But they might be necessary to meet either short or long-term challenges. Perhaps the environment around the business has been disrupted by new technology, and existing products and services are no longer profitable. Continue reading “Can Reorganisation Be Less Messier? Here Are Five Key Steps To Follow”
Data are raw facts that describe the activities that we do, and the state of the world that we live in. The volume of data that accompanies us every single moment is truly massive. Thankfully, most data remains hidden; collected stealthily by the devices we use and through the transactions we make. Continue reading “Analytics can save the lives of people who ignore speed limits”